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Frequently asked questions

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Why wouldn't I just hire a full time designer?

Good question. The annual cost for a full-time senior-level designer can range from $80,000-$120,000, plus benefits nowadays. Also, you may not always have work for your designer all year long. With the subscription based PREMIUM and PREMIUM+ plans you will be paying a fraction of the cost and can easily Unsubscribe and Restart your subscription as needed.

I only have a single project. Can you help?

Absolutely. Pixel and Ink's STANDARD plan covers one off projects with ease. After a free consultation a fixed hourly rate is set, a contract is signed, and projects can then be submitted.

When will my projects be finished?

On average each project is completed in just two days or less. However, more complex projects may take longer to complete.

What if I don't like my designs?

If you don't like it, revise it! Make as many revisions until you are 100% satisfied while subscribed to PREMIUM and PREMIUM+ Plans. The STANDARD plan however is billed by design hours worked.

Is there a limit to how many requests I can submit?

With the PREMIUM plan there is a two-project request limit at a time. Upgrading to PREMIUM+ has no project request limitations.

Can I request a refunds?

No refunds can be issued due to the high-quality nature of the work.

Are there any design works Pixel and Ink does not do?

Yes. Pixel and Ink does not cover the following design work: Video editing, Websites, 3D modeling, Animated graphics (GIFS, etc.), Complex Illustration, and Document design (medical forms, etc.)

What programs do you use?

Adobe InDesign, Illustrator, and Photoshop are used for the majority of projects. Although, Microsoft Office applications and a handful of other for more specific jobs.

Who is the designer?

Believe it or not, Pixel and Ink is a one person show. All designs and communications are handled by one person. This ensures your projects are prepared with consistency and quality in mind.

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